Terms of Service

• •BitQate provides web hosting and game server hosting services.
• •By using our services, you agree to these terms and conditions.
• •We reserve the right to modify these terms with 30 days' notice via email.
• •Users must be at least 18 years old, or have verifiable parental or guardian consent.
• •Each account must be associated with a valid email address.

Services are billed against a credit balance, charged monthly based on the resources you allocate.

Topping up

Add credit to your balance in any amount via our payment processor, Polar. Funds are added automatically once payment is confirmed. Credits never expire.

Resource rates

Credits are consumed only for resources you actively allocate: RAM ($0.40/GB/mo), CPU ($1.35/core/mo), Drive ($0.015/GB/mo), and IPv4 ($0.90/mo).

Recurring subscriptions

Optional recurring subscription plans are available for automatic billing. You can cancel a subscription at any time from the billing page.

Resource limits

Your RAM and CPU allocation is enforced as a hard limit by the underlying container runtime. There is no "burst" capacity beyond your allocation.

• •We work to maintain high availability for all hosting services.
• •Scheduled maintenance will be announced at least 48 hours in advance.
• •Network latency is monitored and optimised continuously.

You are responsible for all activity on your account. The following are prohibited on BitQate infrastructure:

• •Cryptocurrency mining or any resource-intensive proof-of-work activity.
• •Botting, credential stuffing, or automated scripts that strain shared resources.
• •Hosting malicious content, malware, ransomware, or phishing pages.
• •Launching or facilitating DDoS attacks or network abuse of any kind.
• •Hosting or distributing content that is illegal in your jurisdiction or ours.
• •Reselling or subdividing allocated resources to third parties.
• •Hosting, deploying, or distributing sexually explicit content or material.

Resource usage must not consistently exceed your plan limits. Full details are set out in our Acceptable Use Policy.

• •All prices are in USD and resources are billed monthly from your credit balance.
• •Credits are charged from your balance when a service renews each billing cycle.
• •Credits already added to your balance are non-refundable but never expire and remain available until depleted.
• •Purchased deployments are non-refundable. The only exception is if we identify and acknowledge a bug on our end, in such cases, we will refund the deployment creation cost back to your credits.
• •If your balance cannot cover a renewal, the affected service is suspended automatically at the end of its billing cycle.
• •Suspended services are deleted after a grace period (3 days by default) if not renewed.

We implement technical and organisational measures to protect your data:

• •End-to-end encryption for data in transit (TLS/HTTPS).
• •Regular security audits and access controls.
• •Automated backup infrastructure for platform resilience.

Users can create manual backups of their Server at any time via the control panel. Backups are stored as compressed archives on separate backup infrastructure and do not count towards your Server's storage allocation. Users maintain full ownership of their hosted content. Personal information is handled as per our Privacy Policy.

We may suspend or terminate service immediately for:

• •Violation of these terms or our Acceptable Use Policy.
• •Non-payment after the grace period.
• •Fraudulent or deceptive activity.

Users may cancel a recurring subscription at any time with no further charges, and may stop renewing a service to let it expire naturally. Credits already added to your balance are non-refundable but never expire. Suspended or terminated services are deleted after a grace period (3 days by default). For how we handle account-level deletion requests, see our Privacy Policy.

BitQate provides services on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all implied warranties and limit our liability to the total fees paid by you in the 12 months preceding the claim. We are not liable for indirect, consequential, or incidental losses.

These terms are governed by and construed in accordance with the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For any questions about these terms, contact us at:

• •Email: support@bitqate.com
• •Support portal: portal.bitqate.com/tickets