Terms of Service

• •BitQate provides web hosting and game server hosting services.
• •By using our services, you agree to these terms and conditions.
• •We reserve the right to modify these terms with 30 days' notice via email.
• •Users must be at least 18 years old, or have verifiable parental or guardian consent.
• •Each account must be associated with a valid email address.
• •BitQate is a US company. You may not use our services if you are located in, or ordinarily resident in, a country or region subject to comprehensive US sanctions, or if you are on a US government restricted-party list.
• •Our services are directed at customers in the United States and Canada, and are not directed at or marketed to the European Economic Area (EEA) or the United Kingdom.

Services are billed against a credit balance, charged monthly based on the resources you allocate.

Topping up

Add credit to your balance in any amount via our payment processor, Polar. Funds are added automatically once payment is confirmed. Credits never expire.

Resource rates

Credits are consumed only for resources you actively allocate: RAM ($0.60/GB/mo), CPU ($1.75/core/mo), Drive ($0.03/GB/mo), and IPv4 ($2.00/mo).

Recurring subscriptions

Optional recurring subscription plans are available for automatic billing. You can cancel a subscription at any time from the billing page.

Resource limits

Your RAM and CPU allocation is enforced as a hard limit by the underlying container runtime. There is no "burst" capacity beyond your allocation.

• •We work to maintain high availability for all hosting services.
• •Scheduled maintenance will be announced at least 48 hours in advance.
• •Network latency is monitored and optimised continuously.

You are responsible for all activity on your account. The following are prohibited on BitQate infrastructure:

• •Cryptocurrency mining or any resource-intensive proof-of-work activity.
• •Botting, credential stuffing, or automated scripts that strain shared resources.
• •Hosting malicious content, malware, ransomware, or phishing pages.
• •Launching or facilitating DDoS attacks or network abuse of any kind.
• •Hosting or distributing content that is illegal in your jurisdiction or ours.
• •Reselling or subdividing allocated resources to third parties.
• •Hosting, deploying, or distributing sexually explicit content or material.

Resource usage must not consistently exceed your plan limits. Full details are set out in our Acceptable Use Policy.

• •All prices are in USD and resources are billed monthly from your credit balance.
• •Credits are charged from your balance when a service renews each billing cycle.
• •Credits already added to your balance are non-refundable but never expire and remain available until depleted.
• •When you delete a server, the unused part of its current billing cycle is refunded to the account or workspace balance that paid for it, prorated by the time remaining. Refunds go to your credit balance, never exceed what you paid for that server, and are not issued for suspended servers.
• •If your balance cannot cover a renewal, the affected service is suspended automatically at the end of its billing cycle.
• •Suspended services are deleted after a grace period (3 days by default) if not renewed.
• •Filing a chargeback or payment dispute with your bank or card issuer immediately and automatically suspends your account and all of its services. A chargeback on a charge you authorized is treated as fraud and may lead to permanent termination of your account. If you believe a charge is wrong, contact us first so we can resolve it.

We use technical and organisational measures to protect your data and keep each customer's workloads separate from everyone else's:

Isolated servers

Each Server runs inside its own lightweight virtual machine using Kata Containers, with its own guest kernel instead of the host kernel shared by ordinary containers. This keeps a compromised Server from reaching the host machine or other customers' Servers. Each Server is also placed on its own private network.

Network boundaries

Firewall rules stop Servers from reaching our host machines, internal networks and other nodes. Outbound internet access stays open so downloads, mods and deployments work. You can restrict who connects to a database Server with an IP allowlist.

Restricted privileges and resource limits

Servers start with every Linux capability removed, and only the few they need to run are added back. Gaining extra privileges through setuid binaries is blocked, and memory and CPU limits keep one Server from using another's resources.

Credentials

Database Servers are created with a long random password, and the query console in the control panel is read-only. Infrastructure credentials we store, such as those for our hosting nodes, are encrypted at rest with AES-256-GCM.

Encryption in transit

Traffic between your browser and our website, control panel and API is encrypted with TLS (HTTPS). Direct connections to databases or other software you host do not use TLS unless you configure it, so avoid sending sensitive data over them from untrusted networks.

Account security

Accounts support authenticator-app 2FA and passkeys, sign-ins from new locations need email verification unless 2FA is enabled, and workspace roles and per-Server permissions limit what each team member can access.

Backups

You can create manual backups of your Server at any time from the control panel. Backups are stored as compressed archives on backup infrastructure separate from the Server and do not count towards your Server's storage allocation.

No system is completely secure. You are responsible for securing the software you run on your Servers, keeping it up to date and keeping your own copies of important data. Users maintain full ownership of their hosted content. Personal information is handled as per our Privacy Policy.

We may suspend or terminate service immediately for:

• •Violation of these terms or our Acceptable Use Policy.
• •Non-payment after the grace period.
• •Fraudulent or deceptive activity, including chargebacks on authorized payments.

Users may cancel a recurring subscription at any time with no further charges, and may stop renewing a service to let it expire naturally, or delete a server to have the unused part of its billing cycle refunded to their credit balance. Credits already added to your balance are non-refundable but never expire. Suspended or terminated services are deleted after a grace period (3 days by default). For how we handle account-level deletion requests, see our Privacy Policy.

BitQate provides services on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all implied warranties and limit our liability to the total fees paid by you in the 12 months preceding the claim. We are not liable for indirect, consequential, or incidental losses.

These terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law rules. Any dispute shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.

If you are a consumer, nothing in these terms takes away any protection you have under the mandatory laws of the country where you live, including the right to bring a claim in your local courts where that law allows it.

For any questions about these terms, contact us at:

• •Email: support@bitqate.com
• •Support portal: portal.bitqate.com/tickets