Terms of Service
Please read these terms carefully before using BitQate's hosting services.
1. Service Terms
- 1.1. BitQate provides web hosting and game server hosting services with RAM BURST technology.
- 1.2. By using our services, you agree to these terms and conditions.
- 1.3. We reserve the right to modify these terms with 30 days notice via email.
- 1.4. Users must be at least 18 years old or have parental consent.
- 1.5. Each account must be associated with a valid email address and payment method.
2. Credit-Based Billing & RAM Burst
- 2.1. Services are billed using credits, charged per minute based on the resources you allocate.
- 2.2. Credit packages are topped up monthly: Starter ($10), Professional ($25), and Enterprise ($50).
- 2.3. Credits are consumed only for resources you actively allocate — RAM ($0.44/GB/mo), CPU ($1.38/core/mo), Drive ($0.025/GB/mo), and IPv4 ($1.50/mo).
- 2.4. RAM Burst activates automatically when your server requires additional memory beyond its normal allocation.
- 2.5. Burst capacity is not guaranteed and is subject to host availability.
- 2.6. Credits in your balance never expire.
3. Service Level Agreement
- 3.1. We work to maintain high availability for all hosting services.
- 3.2. Scheduled maintenance will be announced 48 hours in advance.
- 3.3. DDoS protection is included in all hosting plans.
- 3.4. Network latency is monitored and optimized continuously.
4. Acceptable Use
- 4.1. Prohibited activities include but are not limited to:
- - Cryptocurrency mining
- - Botting or automated scripts that strain resources
- - Hosting malicious content or malware
- - DDoS attacks or network abuse
- 4.2. Resource usage must not consistently exceed plan limits.
- 4.3. Hosting illegal content will result in immediate termination.
- 4.4. Reselling or subdividing resources is not permitted.
5. Payment Terms
- 5.1. All prices are in USD and billed as monthly credit subscriptions.
- 5.2. Credits are deposited to your balance at the start of each billing cycle.
- 5.3. Credits already added to your balance are non-refundable but never expire and remain available until depleted.
- 5.4. Service is automatically suspended after 3 days of payment failure.
- 5.5. Data is retained for 30 days after service suspension before permanent deletion.
6. Data Protection
- 6.1. We follow industry standards for data security including:
- - End-to-end encryption
- - Regular security audits
- - Automated backup systems
- 6.2. Users can create manual backups of their server at any time via the control panel. Backups are stored as compressed archives and count towards storage allocation.
- 6.3. Personal information is handled as per our privacy policy.
- 6.4. Users maintain full ownership of their hosted content.
7. Service Termination
- 7.1. We may terminate service immediately for:
- - Violation of acceptable use policies
- - Non-payment after grace period
- - Fraudulent activity
- 7.2. Users may cancel their subscription at any time with no further charges.
- 7.3. Credits already added to your balance are non-refundable but never expire and remain available until depleted.
- 7.4. Data is permanently deleted 30 days after termination.
Last Updated: May 26, 2026
For any questions about these terms, please contact our support team.